A: LinkU was originally established by 5 owners of different factories, so essentially, LinkU is the manufacturer of the four product lines: Passive Components, Testing Instruments, Fiber Optical Boxes &. Cabinets, and Optical Transceivers.
Q: What's LinkU’s quality assurance？
A：Our products are manufactured and supplied in compliance with the global quality parameters &. standards, with the help of high-quality raw materials and quality control in production process.
Q: What's the warranty policy of “Testing Instruments”？
A: All testing instruments are warranted by LinkU, against defects in workmanship or materials under normal use (consumables, normal tear and wear excluded) for one year after the shipping date. The defective product will be repaired or replaced, at LinkU's option, and customer should pay one-way shipping cost.
Q: What’s the return policy?
A：In the event of “Dead on Arrival” (DOA), customer should notify LinkU of defective products (except those due to willful damage or customer misuse) within 30 days after the shipping date.
For the product found to be “Dead on Arrival”, we will replace a defective unit with a new product (whole package) at no cost and pay round-trip shipping cost.
The returned product(s) must be 100% complete, in original condition with all packaging.
Q: What’s the shipping modes?
A：Customers can assign their own courier to collect the products by providing the courier’s account number or the contact information of the shipping forwarder. Otherwise, we will deliver the goods by courier (such as FedEx, DHL, etc.) for small chargeable weight, or by our own shipping forwarder for large chargeable weight, in such case, we will charge customer directly, and the tracking number or shipping information will be notified upon shipment via e-mail.